Cookie Policy

1. Introduction

Welcome to Honex ("we," "our," or "us"). This Cookie Policy explains how we use cookies and similar tracking technologies on our website and web application (collectively, the "Service").

This policy should be read together with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

By using our Service, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or discontinue use of our Service.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies allow a website to recognize your device and store some information about your preferences or past actions. This enables websites to remember your settings, improve your browsing experience, and provide personalized content.

We also use similar technologies such as web beacons, pixel tags, and local storage that function similarly to cookies. For the purposes of this policy, we refer to all of these technologies as "cookies."

3. Types of Cookies We Use

We use the following types of cookies on our Service:

3.1 Essential Cookies

These cookies are strictly necessary for the Service to function properly. They enable core functionality such as security, network management, and accessibility. Without these cookies, certain features of the Service may not be available.

Examples of essential cookies we use:

• Authentication cookies: Store your login session and maintain your authentication state while you use the Service
• Security cookies: Help protect against security threats and prevent unauthorized access
• Load balancing cookies: Distribute traffic across servers to ensure optimal performance
• Preference cookies: Remember your language preferences and accessibility settings

These cookies are typically session cookies that expire when you close your browser, though some may persist for longer periods to maintain your preferences.

3.2 Functional Cookies

These cookies enhance the functionality of the Service by remembering choices you make and providing enhanced, personalized features. They may also be used to provide services you have requested.

Examples of functional cookies we use:

• User preference cookies: Remember your settings, such as theme preferences (light/dark mode), dashboard layout, and display options
• Feature cookies: Enable enhanced features and remember your interactions with the Service
• Localization cookies: Remember your language and regional preferences

3.3 Analytics and Performance Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously. This helps us improve the performance and user experience of our Service.

Examples of analytics cookies we use:

• Usage analytics: Track which pages are visited, how long users stay on pages, and how users navigate through the Service
• Performance monitoring: Identify performance issues, errors, and areas for optimization
• Feature usage: Understand which features are most used and which may need improvement

The information collected by these cookies is typically aggregated and anonymized, and does not personally identify you.

3.4 Third-Party Cookies

Some cookies are placed by third-party services that appear on our Service. These third parties may use cookies to collect information about your online activities across different websites. We do not control these third-party cookies, and their use is governed by the respective third party's privacy policy.

Third-party services that may set cookies:

• Analytics providers: Help us analyze website usage and improve our Service
• Social media platforms: Enable social sharing features and integration with social media accounts
• Content delivery networks: Optimize content delivery and improve page load times

4. How We Use Cookies

We use cookies for the following purposes:

• Authentication and Security: Maintain your login session, prevent unauthorized access, and protect against security threats
• Service Functionality: Enable core features of the Service, including account management, channel connections, and chatbot configuration
• User Preferences: Remember your settings, preferences, and choices to provide a personalized experience
• Performance Optimization: Monitor and improve Service performance, identify and fix errors, and optimize resource usage
• Analytics and Insights: Understand how users interact with the Service to improve functionality and user experience
• Communication: Remember information you have entered in forms to avoid re-entering it on subsequent visits

5. Cookie Duration

Cookies can be either "session" cookies or "persistent" cookies:

• Session cookies: These are temporary cookies that expire when you close your browser. They are used to maintain your session while you navigate through the Service and are essential for the Service to function properly.
• Persistent cookies: These cookies remain on your device for a set period or until you delete them. They are used to remember your preferences and settings across multiple visits to the Service. Persistent cookies typically expire after a period ranging from a few days to several years, depending on their purpose.

The specific duration of each cookie depends on its purpose. Essential and functional cookies may persist for longer periods to maintain your preferences, while analytics cookies typically have shorter durations.

6. Managing Cookies

You have the right to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Browser Settings:

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites or all websites
• Block third-party cookies
• Delete cookies when you close your browser
• Get notified when cookies are set

Instructions for managing cookies in popular browsers:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

Important Note: If you choose to disable or delete cookies, some features of our Service may not function properly. Essential cookies are necessary for the Service to work, and disabling them may prevent you from accessing certain features or using the Service entirely.

Do Not Track Signals: Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. As a result, our Service does not currently respond to DNT browser signals or mechanisms.

7. Cookies on Mobile Devices

If you access our Service through a mobile device, cookies and similar technologies may be used in the same way as on desktop browsers. Mobile browsers may also use other technologies, such as device identifiers, to track your activity.

You can manage cookies on mobile devices through your device settings or browser settings, similar to desktop browsers. The exact steps may vary depending on your device and browser.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the updated Cookie Policy on this page and updating the "Last updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of the Service after any changes to this Cookie Policy constitutes acceptance of those changes.

9. Contact Us

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us: